The retail industry is dirty - but it can be better. At Untold our team is working to make industry changes every day. We only partner with companies who are Fair Trade manufacturers and distributors. All of our fabrics are either a natural organic fiber and/or post consumer recycled materials. As for our skincare products we only use the highest quality organic ingredients packaged in reusable or compostable materials.
Any NFP we decide to partner with goes through a vigorous vetting process. We want to ensure that their values align with ours. That means verifying that they do not take compensation for personal or gain and that their investment, financial and accountability processes are with the utmost transparency.
No, we are carbon negative. We don’t just offset the carbon contributed by our shipping, manufacturing, website and office supplies but double the amount. We have partnered with Pachama for all our offsetting and sustainability specific projects.
Yes, if you would like more information on how you can join please contact here.
We have a 30-day no questions asked return policy. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Contact us here to start a return.
All of our makers aim to make and/or fulfill your order within 1-3 business days. You will receive an email confirmation when your package has shipped. Orders will come with a tracking number to track your order.